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February 9, 2022

How To Handle A Disgruntled Donor

…gave online. Several called her just to commiserate. She formed new friendships and deepened existing ones. In some ways, you’re right to worry—because we all make mistakes. The good news…

article

June 15, 2022

Key takeaways from AFP ICON 2022: The Ultimate Guide

…in and observe. Fundraising fails & how to survive them I got to spill the tea with Cherian Koshy, Tammy Zonker, and Lynne Wester on our worst fundraising mistakes and…

article

October 5, 2022

Navigate Change Management: Set Your Nonprofit Up For Success

…and flexibility. “You build on failure. You use it as a stepping stone. Close the door on the past. You do not try to forget the mistakes, but you don’t…

article

March 21, 2023

Seeking a Sponsor for Your Nonprofit Event or Program: A Q&A With Mariah Monique

…organization. Bring more credibility to what you’re doing. What’s one common mistake you see in sponsorship decks and how can nonprofit professionals fix it? There are several mistakes I see…

article

January 10, 2025

[ASK AN EXPERT] What Are The Pros And Cons Of Public Donor Listings?

…others have as well. So, thank you! As you intuit, there is no one right way to approach donor listings. But, there are considerations that will apply to all nonprofits….

article

March 3, 2025

The Board’s Vital Role In Strategic Planning: Steering Stakeholder Engagement For Success

…for all organizational challenges; it necessitates ongoing monitoring and unwavering commitment to implementation. Let’s delve into common mistakes and explore how an actively engaged board can steer toward clearer growth…

article

September 16, 2025

The other 20%: Winning foundation, corporate, and government dollars

…is one of the biggest mistakes nonprofits make when writing grants. Poorly written grants find their way to the trash. Grants applications that stir the emotions of grant managers get…

article

April 21, 2026

Guide to CRM Tools Database Admins Need: Dashboards, Reports, Automations, & More

…should land directly on that list, ready to follow up. Review dashboards quarterly with leadership. Ask: “What decisions are you making? What questions aren’t being answered?” Common dashboard mistakes to…

article

April 29, 2026

CRM Change Management: A 90-Day Rollout Playbook for Nonprofit Teams

…drives a new donor welcome series, mid-level upgrades, or reactivation of lapsed donors. When staff see how donor records connect to fundraising campaigns and stewardship, adoption clicks. Common mistakes in…

webinar

January 28, 2022

A Case Study in Tripling Fundraising Results

…and sign up for your webinars all the time. So thank you. Steven: Aw, thanks. I love doing it. It’s easy for me. It’s an easy part of my job,…

webinar

August 8, 2014

Getting More People To Open Your NPO eNewsletter

…and ExactTarget bought CoTweet. Thank you. Steven, thank you so much for finding that. That is just incredible. Wow. I am so floored. So, thank you. Yeah, that’s it. So…

article

October 18, 2019

Should Nonprofits Use an Automated Email Welcome Series for Donors?

…up for an effective appeal: Board thank you phone call (within 3 days) Thank you letter/note in the mail (within 1 week) Monthly email newsletter Tour invitation (within 6 weeks)…

article

September 24, 2013

The 4 Thank You Letters Every Fundraiser Needs To Use

Effective donor acknowledgement letters are, in many ways, the first step towards donor retention. At the very least, fundraisers should have one strong, personalized thank you letter. Those who really…

webinar

December 12, 2016

Retain and Upgrade Your New Year-End Donors

…repeat, it’s ask, thank, report back. That donor is not ready to be asked again until they’ve been thanked and they know that their gift made a difference. So those…

article

May 28, 2020

9 Donor Stewardship Ideas To Keep Your Donors Feeling Connected While Practicing Social Distancing

…a thank you call that immediately follows a donation. You can call them just because! You can thank donors for their past support, ask them how they’re coping with the…

article

August 12, 2021

Solving The Donor Retention Rate Issue: The Case For Creating A Board-level Donor Thank You Committee

…donors. It’s not a “Donor Relations Committee.” It’s not a “Donor Retention Committee.” It’s the “Thank You Committee” or the “Donor Thank You Committee.” Serving on this donor thank you…

article

November 3, 2023

[ASK AN EXPERT] What’s The Best Way To Steward Tribute Donors?

…and in a manner powerfully indicative of the impact of their gift. This is what I call the “Three ‘P’s’ of Thanking.” In this case, you’ll want to thank both…

webinar

April 18, 2014

An Introduction to Crisis Management for Nonprofits

…president of Privileged Communication. Hey there, Brian. Thanks for being here. Brian: Thanks for having me. Steven: This is great. For those of you who don’t know Brian, he has…

webinar

February 4, 2016

7 Pillars of a Successful Major Gift Program

…a thank you. It could be a special note, a handwritten note. It could be a phone call out of the blue that says, “Hey, I really thank you for…

article

October 28, 2025

How to develop a successful nonprofit fundraising strategy

…software to personalize donor outreach, thank donors for their contributions, and build relationships by offering donors more ways to get involved. Plus, you gain access to a variety of email…

Search results

How To Handle A Disgruntled Donor

Key takeaways from AFP ICON 2022: The Ultimate Guide

Navigate Change Management: Set Your Nonprofit Up For Success

Seeking a Sponsor for Your Nonprofit Event or Program: A Q&A With Mariah Monique

[ASK AN EXPERT] What Are The Pros And Cons Of Public Donor Listings?

The Board’s Vital Role In Strategic Planning: Steering Stakeholder Engagement For Success

The other 20%: Winning foundation, corporate, and government dollars

Guide to CRM Tools Database Admins Need: Dashboards, Reports, Automations, & More

CRM Change Management: A 90-Day Rollout Playbook for Nonprofit Teams

A Case Study in Tripling Fundraising Results

Getting More People To Open Your NPO eNewsletter

Should Nonprofits Use an Automated Email Welcome Series for Donors?

The 4 Thank You Letters Every Fundraiser Needs To Use

Retain and Upgrade Your New Year-End Donors

9 Donor Stewardship Ideas To Keep Your Donors Feeling Connected While Practicing Social Distancing

Solving The Donor Retention Rate Issue: The Case For Creating A Board-level Donor Thank You Committee

[ASK AN EXPERT] What’s The Best Way To Steward Tribute Donors?

An Introduction to Crisis Management for Nonprofits

7 Pillars of a Successful Major Gift Program

How to develop a successful nonprofit fundraising strategy